We maintain and repair street lights to national standards to provide safe access to all road users
You can report a non-urgent fault with a street light by using the ‘Report now’ button below or phoning the Fault Line on 0345 601 0939, Monday to Friday from 8am to 5pm.
When you contact us please provide the following information (if available):
To report emergency problems with a street light, contact us Monday to Friday 8am to 5pm on 0345 601 0939, or outside these hours phone 0345 795 9639
Examples of out of hours faults include:
When you report a faulty street light we will inspect it as soon as possible. We normally repair them within 5 working days but where lights are not working because of supply cable faults this could take longer.
Our contractor will prioritise working on faults based on the risk to public safety.
We are responsible for maintaining street lights on all adopted highways. An adopted highway is a road, footpath or bridleway that is maintained at public expense, usually by the highway authority.
District councils are responsible for street lights on unadopted highways on district council owned land, for example, car parks, parks, and amenity areas. An unadopted highway is a street which is not maintained by the local highway authority at public expense. If the street light you want to report is one of these please contact your local district council.
Requests to have a street light moved or removed must be put in writing. If you would like to request moving or removing a street light, please email email@example.com
Requests for new street lighting should be passed to the parish or town council with as much information as possible.
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