Introduction

If you are reporting this problem outside normal working hours – Monday 8am to 6pm, Tuesday to Friday 8.30am to 5.30pm  – and you believe it is an urgent problem and a risk to public safety, please phone the police on 101.

We are responsible for the maintenance of 6500kms of road network. Many of these roads have associated land or verges which, in the majority of cases, also belong to us. Any trees situated in these areas are our responsibility.

We maintain and preserve our trees while making sure they do not pose a risk to people or property. We deal with the management and maintenance of trees situated on highway land throughout Somerset. We also deal with tree enquiries from the public and parish and district councils. We can also provide general advice about horticultural or arboricultural related issues.

When we receive an enquiry we record the details and check our records to make sure we own the tree. Most of the time we will visit the site to inspect the tree.

We deal with emergencies as soon as possible, and less urgent cases within 10 working days.

If your query relates to trees that are protected by a Tree Preservation Order (TPO) or are in a Conservation Area, please contact your district council.