You can report a non-urgent fault with a street light by using the ‘Report now’ button below or phoning the Fault Line on 0345 601 0939, Monday to Friday from 8am to 5pm.

When you contact us please provide the following information (if available):

  • Your name and phone number, in case we need to contact you
  • The number on the street light column
  • Where the street light is, including the road name and area
  • Whether the street light is outside a specific property

The form has 2 pages and should take 1 to 2 minutes to complete.

To report emergency problems with a street light, contact us Monday to Friday 8am to 5pm on 0345 601 0939, or outside these hours phone 0345 795 9639

Out of hours faults

Examples of out of hours faults include:

  • damaged or vandalised equipment
  • exposed wires
  • loose columns in the ground
  • failure of large areas of lighting (such as all lights on a major road or roundabout)

When you report a faulty street light we will inspect it as soon as possible. We normally repair them within 5 working days but where lights are not working because of supply cable faults this could take longer.

Our contractor will prioritise working on faults based on the risk to public safety.

Street lights we are responsible for

We are responsible for maintaining street lights on all adopted highways. An adopted highway is a road, footpath or bridleway that is maintained at public expense, usually by the highway authority.

We are also responsible for street lights on unadopted highways on our land, for example, car parks, parks, and amenity areas. An unadopted highway is a street which is not maintained by the local highway authority at public expense.

Moving or removing street lights

Requests to have a street light moved or removed must be put in writing. If you would like to request moving or removing a street light, please email

Requesting new street lights

Requests for new street lighting should be passed to the parish or town council with as much information as possible.

Last reviewed: March 12, 2024 by Qi

Next review due: September 12, 2024

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