The Home Energy Team at the Centre for Sustainable Energy provides free, local and impartial energy saving advice.

  • Free telephone advice line Mon – Fri 9am to 5pm 0800 082 2234
  • Useful advice website
  • Advice available for home owners, private and social tenants and private sector landlords
  • Advice on insulation and heating improvements, grants and discounts, energy bills including debt, switching energy suppliers, understanding meters including smart meters, energy consumption and condensation, damp and mould treatment.
  • Help to access the energy companies and WPD Priority Services Register
  • Home visits for more complex bill or switching enquiries, heating controls advice e.g. controlling night storage heaters, and condensation, damp and mould advice.
  • Support and advice for clients looking to remove a prepayment meter.
  • Onward referrals to installers of insulation and heating improvements
  • Onward referrals to other agencies for further support e.g. other debt advice, charity searches for funding
  • Some benefits work but likely to refer on for more complex benefits work

Type of provision

Universal - This is for everyone, including people with special educational needs and disabilities

Contact details

SEN information report

Centre information

Accessibility and adjustments

Wheelchair access No
Information about wheelchair access
Additional SEN information