The Home Energy Team at the Centre for Sustainable Energy provides free, local and impartial energy saving advice.

  • Free telephone advice line operating Monday to Friday, 10am to 4pm 0800 038 5730 (Somerset) or if you are in Bristol, South Gloucestershire, B&NES or North Somerset 0800 082 2234
  • Useful advice website
  • Advice available for home owners, private and social tenants and private sector landlords
  • Advice on insulation and heating improvements, grants and discounts, energy bills including debt, switching energy suppliers, understanding meters including smart meters, energy consumption and condensation, damp and mould treatment
  • Help to access the energy companies and Western Priority Distribution (WPD) Priority Services Register
  • Home visits for more complex bill or switching enquiries, heating controls advice. For example, controlling night storage heaters, advice about condensation, damp and mould
  • Support and advice for clients looking to remove a prepayment meter
  • Onward referrals to installers of insulation and heating improvements
  • Onward referrals to other agencies for further support. For example, other debt advice, charity searches for funding
  • Some benefits work but likely to refer on for more complex benefits work

Type of provision

Universal - This is for everyone, including people with special educational needs and disabilities

Contact details

Telephone 0800 038 5730 (Somerset)

Centre information

Accessibility and adjustments

Wheelchair access No

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