Inclusion Advice Line – service overview

For SENCOs and other school or setting professionals only – phone for advice about SEND, Children Looked After or school attendance. You can also get next step advice for earlier more prevention focussed discussions.

Read more, including useful links and information (often shared by the advice line) on our Inclusion Advice Line web page.

You will be asked a series of questions by our advisors, so please allow time for this and provide as much information as possible so we can best support you. If you are phoning about a specific child or young person, please make sure you have their name, date of birth, and all the relevant information. You will be asked to provide brief details about the current situation, and what has already been done. Particularly with regards to the Somerset Graduated Response Tool, and any involvements or advice from external professionals.

We aim to provide the support and guidance you need at the point of the call. For more complex queries and concerns, we may action an appropriate education team for a call back, where a more in-depth discussion can happen and an agreed plan for next steps is discussed.

We try to answers all calls without delay but there are some times when we experience exceptionally high volumes of calls. If this is the case, please stay on the line until an advisor becomes available or you can complete this online form at any time.

Contact the Inclusion Advice Line

Type of provision

Universal - This is for everyone, including people with special educational needs and disabilities