Patient Advice and Liaison Service

Description

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information about health related matters. They are a point of contact for patients, their families and their carers. The PALS team can give you information, answer your questions and help to resolve problems quickly, all in an informal way.

Each healthcare provider has their own PALS team on site, so you can ask at reception or search their websites to find out how to contact them.

If you have a concern, complaint or want to leave a compliment, you can contact these organisations:

• If it is about primary care services, such as GPs, dentists, opticians or pharmacy services, contact NHS England. You can find out more on the Feedback and complaints about NHS services page.
• If it is about care or treatment you have received from a hospital, you should contact the PALS complaints team at that hospital, for advice. There will be more details on their individual websites.
• If it is about services provided by the mental health service, contact Somerset NHS Foundation Trust. You can find out more information on the Somerset NHS Foundation Trust website.
• If there are a number of providers involved, or if you prefer, you can contact Somerset Clinical Commissioning Group, who commission healthcare in Somerset. You can find more information on NHS Somerset Integrated Care Board page.

Type of provision

Universal - Support available to everyone, including reasonable adjustments for those with special educational needs and disabilities

Contact information

• Address:NHS Somerset Integrated Care Board, Yeovil, Somerset, BA22 8HR
• Phone:0800 085 1067
• Website:Patient Advice and Liaison Service website
• Email:somicb.pals@nhs.net