Overview
Our Service and Process Design approach will focus on moving us forward as one towards our shared vision and priorities. We will reduce, remove and end siloed working across the organisation and with others.
♥ Our design will put the people and communities at the heart of what we do. Focussing on prevention to reduce demand, we will enable, prioritise and promote the use of self-service and automation.
Our approach to improvement, transformation, and change will be to use agile and iterative ways of working. We will ensure the right information is captured and analysed to inform confident decision-making for change across the organisation.
♥ Our Locality Working Model will support and deliver local access to services, bringing the help closer to the homes of those who need it, ensuring nobody is left behind on our journey to becoming more digital. We will become more closely connected and work together with those around us, whether it is customers, partners, or organisations, to enable us to deliver improved access and better outcomes for Somerset.
♥ Our services and processes will be co-designed with active involvement from customers, staff and businesses who know and use the service. We will draw on the right expertise at the right time during the design process, ensuring that our skills and capabilities are managed across the organisation to deliver the level of change needed.
♥ Our membership of the Integrated Care System (ICS) in Somerset will help bring local organisations together to improve residents’ health, set common goals, and find new ways to provide care. We will use our leadership, knowledge and influence to help the ICS bring about the change. This collaboration will inform how we can work better together to serve our people and communities more effectively across the organisation.