In-house Management Information Tenant Satisfaction Measures Annual Results 2024/25
| Target 2024/25 | Performance Target 2024/25 | ||
|---|---|---|---|
| CH01(1) | Number of stage one complaints received per 1,000 homes | No target | 42.5 |
| CH01(2) | Number of stage two complaints received per 1,000 homes | No target | 9.6 |
| CH02(1) | Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales | 95% | 71% |
| CH02(2) | Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales | 100% | 79.6% |
| BS01 | Gas safety checks | 100% | 100% |
| BS02 | Fire Safety | 100% | 99.9% |
| BS03 | Asbestos Safety | 100% | 100% |
| BS04 | Water Safety | 100% | 100% |
| BS05 | Lift Checks | 100% | 100% |
| RP01 | Proportion of homes that do not meet the Decent Homes Standard | 0.5% | 3.91% |
| RP02(1) | Proportion of non-emergency responsive repairs completed within the landlord’s target timescale | 94% | 89.4% |
| RP02(2) | Proportion of emergency responsive repairs completed within the landlord’s target timescale | 100% | 95.2% |
| NM01(1) | Number of anti-social behaviour cases, opened per 1,000 homes | No target | 35.3 |
| NM01(2) | Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes | No target | 0.2 |