In-house Management Information Tenant Satisfaction Measures Annual Results 2025/26
| Target 2025/26 | Performance 2025/26 | ||
|---|---|---|---|
| CH01(1) | Number of stage one complaints received per 1,000 homes | No target | 44.1 |
| CH01(2) | Number of stage two complaints received per 1,000 homes | No target | 12.3 |
| CH02 (1) | Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales | 92% | 93.2% |
| CH02 (2) | Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales | 95% | 90.0% |
| BS01 | Gas safety checks | 100% | 100% |
| BS02 | Fire Safety | 100% | 53.3% |
| BS03 | Asbestos Safety | 100% | 100% |
| BS04 | Water Safety | 100% | 100% |
| BS05 | Lift Checks | 100% | 100% |
| RP01 | Proportion of homes that do not meet the Decent Homes Standard | 2.6% | 2.0% |
| RP02(1) | Proportion of non-emergency responsive repairs completed within the landlord’s target timescale | 91% | 89.3% |
| RP02(2) | Proportion of emergency responsive repairs completed within the landlord’s target timescale | 99% | 99.7% |
| NM01(1) | Number of anti-social behaviour cases, opened per 1,000 homes | No target | 38.6 |
| NM01(2) | Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes | No target | 0.7 |