In-house Tenant Satisfaction Perception Measures Annual Results 2024/25
| Target 2024/25 | Performance 2024/25 | ||
|---|---|---|---|
| TP01 | Overall tenant satisfaction (TSM TP01 results) | 80% | 76% |
| TP02 | Satisfaction with repairs | 78% | 77% |
| TP03 | Satisfaction with time taken to complete most recent repair | 75% | 76% |
| TP04 | Satisfaction that the home is well maintained | 77% | 76% |
| TP05 | Satisfaction that the home is safe | 82% | 82% |
| TP06 | Satisfaction that the landlord listens to tenant views and acts upon them | 65% | 62% |
| TP07 | Satisfaction that the landlord keeps tenants informed about things that matter to them | 75% | 79% |
| TP08 | Agreement that the landlord treats tenants fairly and with respect | 81% | 78% |
| TP09 | Satisfaction with the landlords approach to handling complaints | 38% | 33% |
| TP10 | Satisfaction that the landlord keeps communal areas clean and well maintained | 72% | 64% |
| TP11 | Satisfaction that the landlord makes a positive contribution to neighbourhoods | 67% | 68% |
| TP12 | Satisfaction with the landlord's approach to handling ASB | 61% | 59% |