Summary
Our Target Operating Model (TOM) sets out how we will work together as one organisation and with others, keeping Somerset, the place, the people, and the communities at the heart of all we do.
A heart icon (♥) will be used throughout these pages to signify the actions with a particular emphasis on directly changing the way we interact with or will be improving the outcomes for Somerset, the place, the people, and the communities.
Governance and decision making
Streamlining governance and decision-making, aligned to our priorities and values
People and Skills
Investing in skills, capabilities, workspaces and the organisational culture that delivers for Somerset
Digital and Technology
Making the most of our digital and technology capabilities to improve customer journey and staff productivity.
Service and Process Design
Working together to deliver efficient, effective and innovative services
Data Insights and Evidence
Using data across the organisation intelligently to inform decision-making and improve service delivery.