Report a missed collection

Before reporting a missed bin or recycling collection, please confirm the following:

Your bin or recycling containers presented at the kerbside (or agreed location) by 6am.
You have put the right items in the bin or recycling box – information about what goes into each container can be found here.
Your bin or box has not got a tag or sticker on it. Please check to see if your collection container has been tagged with a reason for non-collection.
Your waste was fully contained in the bin or recycling box.
You have put your bin or recycling box out on the correct day – You can check your collection day on our website.
You are reporting this to us after 7pm on your collection day. Sometimes roadworks, lorry breakdowns, a change of crew or route, or other unexpected events can delay the collection of your bin.

The bin included commercial, business or industrial waste
The bin was too heavy
The bin included items that we do not currently collect at the kerbside
Excessive cardboard – more than the equivalent of two recycling boxes and/or not flattened cannot be collected at the kerbside. Very large pieces should be flattened and taken to a recycling centre. You can find details of your nearest recycling centre here.

If your collection has been missed, you can report it online within five working days after the collection day.

Refuse and Garden waste collections can be reported online on the day of collection and within 5 working days (not including the initial collection day)
Recycling collections can be reported online on the day of collection and within 3 working days (not including the initial collection day)