What's happening?
We are upgrading our system for Council Tax, Benefits and Business Rates. Mendip is the first area to switch to the new system.
System Downtime
We will continue to keep you as up to date as possible during this period via this webpage and social media, and let you know when services are back.
Affected services:
- Online Forms – there will be some disruption to online forms. More details will be available here nearer the time. Claims for benefits or changes in circumstances will still be available.
- Customer Services will be unable to process changes or claims during this time, but will continue to give advice.
- Housing Benefit customers. Payments will continue as usual. You will receive a letter with details of your Housing Benefit payments. Don’t worry – this is just to keep you informed.
- Payments online and via the automated telephony line can be made as normal.
- Direct Debits will continue as normal. We don’t anticipate having any issues with Direct Debits, but should you wish to cancel or amend your Direct Debit for the 15th September or 1st October payment, you will need to contact your bank directly.
What’s New?
- Payment Cards – You can continue using your current payment card, but new cards will no longer be issued. Instead, your next bill will include a barcode, which you can use to make payments at any Post Office or PayPoint location. Find your nearest PayPoint.
- A new customer portal to view your council tax account will be available, and details of how to register will be available on our website.
- Bank Details: Our Service User Numbers are changing. More information will be provided.