Contact my housing team

Tenant survey

Contact my housing team

To get in touch with the right members of our housing team please see which contact method is most appropriate for your query below. Alternatively you can call Somerset Council on 0300 123 2224 and speak to our customer contact team.

Who are my housing team?

We want our tenants to know who their designated tenancy management or sheltered housing and rent recovery case managers are. Use our housing team contact form and enter your address to see who the case managers are for your property and to contact them, see below for more information on how our team can help.

Tenancy management and sheltered housing 

Our tenancy management team can help you with:

• general needs housing enquiries
• succession and assignments
• tenancy sign-ups
• new tenancy visits
• mutual exchange applications and enquiries
• keeping pets
• subletting
• ending a tenancy
• annual tenancy checks
• estates inspections
• block inspections
• parking issues
• untidy gardens
• tenancy fraud
• anti-social behaviour

You can contact your tenancy management or sheltered housing case manager using the housing team contact form. Please only use this form for housing queries if you are an existing tenant, all other enquiries should be made using the general enquiries form.

Reporting anti-social behaviour

You can find out more about anti-social behaviour on our anti-social behaviour page.

To report anti-social behaviour, please use the housing team contact form. You can use this form to report both low level anti-social behaviour and neighbourhood nuisance, as well as serious cases of anti-social behaviour. Please only use this form for housing queries if you are an existing tenant.

Rent recovery

Our rent recovery team can help with:

• balance enquiries
• debt and benefit enquiries
• payment arrangements
• rent statements
• general enquires
• reporting changes about your rent

You can contact your rent recovery case manager using the housing team contact form. Please only use this form for housing queries if you are an existing tenant.

Renting council garages

If you would like to rent a council garage you will need to register on Homefinder Somerset. For more information please visit our council garage page.

If you already rent a garage and have an enquiry please use the housing team contact form to contact one of our case managers.

Repairs reporting

To report a repair needed at your property, please visit our housing repairs page.

Make a complaint, comment or compliment

We are always grateful for your feedback. Please see our complaints, comments, and compliments page for details.