You are now viewing information for the Somerset West and Taunton area
Change areaTenant survey
Contact my housing team
To contact the right member of the housing team, check which contact method best suits your query below.
You can also call Somerset Council on 0300 123 2224 to speak to the customer contact team.
Who are my housing team?
We want tenants to know who manages their tenancy, including sheltered housing and rent recovery.
Use the housing team contact form and enter your address. This shows your case managers and how to contact them.
See below for more information about how our team can help.
Tenancy management and sheltered housing
Our tenancy management team can help you with:
- general needs housing enquiries
- succession and assignments
- tenancy sign-ups
- new tenancy visits
- mutual exchange applications and enquiries
- keeping pets
- subletting
- ending a tenancy
- annual tenancy checks
- estates inspections
- block inspections
- parking issues
- untidy gardens
- tenancy fraud
- anti-social behaviour
Use the housing team contact form to contact your tenancy management or sheltered housing case manager.
Only use this form if you are an existing tenant with a housing query. For all other enquiries, use the general enquiries form.
Update my personal information
Use the form below to update your personal information for your tenancy and household. You can also tell us about any vulnerabilities.
You can also call Somerset Council on 0300 123 2224 to speak to the customer contact team.
Only use this form to update your personal information.
Rent recovery
Our rent recovery team can help with:
- balance enquiries
- debt and benefit enquiries
- payment arrangements
- rent statements
- general enquires
- reporting changes about your rent
You can contact your rent recovery case manager using the housing team contact form. Please only use this form for housing queries if you are an existing tenant.
Renting council garages
If you would like to rent a council garage you will need to register on Homefinder Somerset. For more information please visit our council garage page.
If you already rent a garage and have an enquiry please use the housing team contact form to contact one of our case managers.
Repairs reporting
To report a repair needed at your property, please visit our housing repairs page.
Make a complaint, comment or compliment
We are always grateful for your feedback. Please see our complaints, comments, and compliments page for details.