Council and social housing

We are a social housing landlord, providing advice and information to our tenants for council housing.

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Housing repairs

Please report any repairs that are needed to council owned housing as soon as possible.

Pay your rent or service charge

You can pay your rent or services charges in a variety of different ways

Housing Options Appraisal

Somerset Council is conducting a review into its housing management services

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About your tenancy

Information on understanding and managing your tenancy and payments for council homes and garages.

Tenant advice and information

Information and guidance for tenants, including how to contact your housing team, housing newsletters and our annual reports.

Our Housing Performance

We are committed to delivering top-quality housing and services to our residents. Explore our regulatory submissions and performance metrics.

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Your tenancy

Becoming a secure tenant.

Council tenants

Information for our tenants

Tenancy Management contacts

The tenancy management team works actively with residents to support with tenancy and estate management issues.

Introductory tenancy

The tenancy agreement sets out your responsibilities as an introductory tenant and sets out the duties of the council as your landlord

Secure tenancy

The agreement below sets out your responsibilities as a secure tenant of your property and also the duties of the Council as your landlord

Pay your rent or service charge

You can pay your rent or services charges in a variety of different ways

Service charges explained

Service charges are charges you pay in addition to your rent charge

Transfer removal grant scheme

We provide a grant to tenants who are under occupying their property or are willing to move from a purpose built adapted property.

End council tenancy

If you would like to end your council tenancy, you must let us know

Lettable Standard

What you can expect from your new Somerset West and Taunton home

Council garage

You can apply to rent a garage from us

Pages in Tenant advice and information

Contact my housing team

We are here to help you with any queries about our housing.

Housing Options Appraisal

Somerset Council is conducting a review into its housing management services

Operational Service Standards

Our service standards let you know our timescales and what to expect from our services

Estate inspections and communal cleaning schedules

The tenancy team carry out a range of inspections across the year including estate walkabouts and block inspections

Grass cutting on Somerset Council housing estates

Grass maintenance is a vital component of keeping our housing environment attractive and healthy.

Housing newsletter

We produce a regular newsletter for our tenants

Right to buy

The right to buy scheme gives most council tenants the chance to buy their home at a discount.

Tenant empowerment

These groups enable tenants to have their voices heard

Downsizing to a smaller property

Downsizing to a smaller home could save you money.

In-house Landlord Tenant satisfaction measures (TSMs)

Valuable feedback to the council on how our services are received within the community.

Storage of recycling materials for collection

Waste and recycling needs to be stored away from buildings and especially away from doors, windows and escape routes

Mutual exchange

If you are looking to move but you haven’t got a high priority on Homefinder Somerset, you can consider exchanging your home

Home and garden improvements

Advice on what you can do in your home and garden

Housing Directorate Privacy Notice

At Somerset Council, we are committed to protecting your privacy when you use our housing services

Repairs and improvements

We are responsible for structural repairs, repairs to essential services (such as water, gas, electricity) or any repairs where there may be risk to health and safety.

Tenant safety

Your health and safety is of highest importance to us. Please be aware of the risks posed by asbestos, fire, water, gas, carbon monoxide and antisocial behaviour.

Sheltered and supported housing

Sheltered housing is designed to help vulnerable and older people live independently and securely, knowing help is available if and when needed.

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Planned home maintenance programmes

Find out about our planned maintenance programmes and what this means for you

Housing repairs

Please report any repairs that are needed to council owned housing as soon as possible.

Awaab’s Law guidance

Information and frequently asked questions about the new Awaab’s Law

Improving your home

You can make improvements to your home, but you must get permission first. 

Damp and mould in Somerset Council homes

Condensation is a common problem, and may lead to damp and black mould

Disabled adaptations

Grants to help towards the cost of adapting your home so that you can live as independently as possible

Gas servicing and maintenance

We have a legal duty to carry out a safety check to your home every year

Keeping your home in good repair

Please help to keep your home up to a high standard.

Gas boiler instructions

Instructions for boilers in our properties are available here

Your council home’s condition

The condition of your home is of utmost importance to us.

Capital works programme

We continually work to improve our housing through our Capital Works programme.

Pages in Tenant safety

Asbestos in council homes

If items in your home which contain, or you suspect may contain asbestos, have been damaged or deteriorated, do not touch them

Fire safety

We want you, your family and friends to feel safe in your property

Gas safety in your home

Please be aware of gas safety at all times

Carbon monoxide

Faulty gas appliances can produce carbon monoxide. You cannot smell it, taste it or see it but it can kill.

Water safety

The risk of legionella within your home is very low, but following these simple precautions will help keep you stay safe.

Housing and anti-social behaviour

If you witness antisocial behaviour, please report it

Pages in Sheltered and supported housing

Sheltered housing

We have Sheltered Housing properties located in Taunton and the surrounding areas

Sheltered housing estate inspections

Estate inspections check for any external repairs needed, issues around rubbish, and to observe the condition that tenants are keeping their properties in.

Supported Housing Team

Supported Housing Team

North Taunton Woolaway Project

We are embarking on a major redevelopment scheme to transform the North Taunton Woolaway Project area and build quality, energy efficient new homes where people will want to live.

Rainbow Way Project

We are building new Council homes in Minehead.

Landlord Service Policies

Our policies for tenants of Somerset Council's Landlord Service

Pages in North Taunton Woolaway Project

North Taunton Woolaway project overview

We are embarking on a major Regeneration scheme to transform the North Taunton Woolaway project area and build quality, energy efficient new homes where people will want to live.

North Taunton Woolaway project progress

We are committed to sharing our progress.

North Taunton Woolaway travel plan

Find out about the sustainable travel choices available to you.

North Taunton Woolaway project documents

The key project documentation is shared with the public to remain open and transparent about our policies and procedures.

Housing Association and National Trust tenants

Housing associations and the National Trust manage homes in the area