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Housing and support for those who are homeless or rough sleeping

Accommodation

ProviderARC
Support

Formerly known as Taunton Association for the Homeless, ARC have 16 properties, housing 176 people.

Lindley House in Taunton is our hostel with 40 rooms. The hostel is staffed 24 hours a day, 7 days a week and provides 3 meals per day for clients staying there. This tends to be where clients start their journey with Arc whilst we assess their support needs and work with them in their transition to more independent living.

As well as providing accommodation Arc aims to ensure no-one has to spend more than one night homeless, providing an Outreach Team working hard to support rough sleepers, getting them into accommodation as quickly as possible.

Access and referrals

Access location dependent on referral.

AreaTaunton - Sedgemoor
Eligibility

Not open to those with arson convictions or schedule 1 sex offenders.

Local residents only.

Provider typeCharity
Website

ARC Inspire website

Location7 The Crescent, Taunton TA1 4EA, UK
Remote access availableNo

In debt with a Loan Shark

Advice and support

ProviderStop Loan Sharks
Support

The Illegal Money Lending Team (IMLT) investigates and prosecutes illegal money lenders while supporting those who have borrowed money from a loan shark.

Our teams are comprised of specialist investigators and Liaise Officers who have previously worked for the police, trading standards, and debt advice services. Together the investigators and Liaise Officers work to prosecute illegal money lenders while supporting people who owe money to a loan shark

AreaNationwide
Eligibility

Those who have borrowed money from a loan Shark, or who wish to report a known Loan Shark.

Provider typeNational Enforcement Team
Website

Stop Loan Sharks website

Remote access availableYes
Location

Individuals struggling with their mental health

Mental health

ProviderNHS Psychological Therapies Service (IAPT)
Support

The problems that IAPT services can treat include:

Depression, generalized anxiety, social anxiety, panic and agoraphobia, other phobias, obsessive-compulsive disorder (OCD), post-traumatic stress disorder (PTSD), irritable bowel syndrome (IBS), body dysmorphic disorder.

A GP can refer you, or you can refer yourself directly without a referral.

Access and referrals

Access location dependant on referral.

Find an NHS psychological therapies service (IAPT)

AreaAcross Somerset
Eligibility

You need to be registered with a GP.

Provider typeNHS Service
Remote access availableNo
LocationMusgrove Park Hospital, Parkfield Drive, Taunton TA1 5DA, UK

Individuals struggling with their mental health who need immediate support out of hours

Mental health

ProviderCrisis Safe Space
Support

Crisis Safe Space is an out-of-hours service provided by Open Mental Health partners Mind in Somerset and Second Step for anyone who feels like they are really struggling with their mental health.

Instead of going to A&E, making an urgent doctor’s appointment, or suffering in silence, you can arrange a one-to-one session with a member of the Crisis Safe Space, who will be willing to listen and be able to help you. Sessions are being held either face-to-face or virtually depending on the location.

Access and referrals

Crisis Safe Space appointments can be booked through Mindline Somerset locally on:

01823 276 892 or freephone 0800 138 1692.

Available at Taunton, Yeovil, Bridgwater, Glastonbury and Frome. Remote sessions also available

AreaAcross Somerset
Eligibility

Anyone who feels like they are really struggling with their mental health.

Both self-referral and healthcare referrals available through the website

Provider typePartnership of local voluntary organisations and the NHS
Phone number0800 138 1692
Website

Crisis Safe Space website

LocationSussex Lodge, 44 Station Rd, Taunton TA1 1NS, UK
Remote access availableYes

Individuals struggling with their mental health, suicidal thoughts

Mental health

ProviderCALM, Campaign Against Living Miserably
Support

Support, information and signposting for Mental Health issues.

Helpline and webchat are open 5pm to midnight, 365 days a year, offering practical suggestions for all of life’s problems – whether that’s anxiety, relationship concerns, health worries, money worries or suicidal thoughts.

Access and referrals

Visit the following website for information on access and referrals.

Campaign Against Living Miserably (CALM)

AreaAcross Somerset
Eligibility

Open to all

Provider typeCharity
Website

Campaign Against Living Miserably (CALM)

Remote access availableYes
Location

List of Food Banks in Somerset

Food Clothing and Support Services

ProviderVarious providers listed
Support

Food banks provide emergency food and support to members of the public who are not able to afford food shopping.

A list of Food Banks in Somerset can be found on the Somerset Council website.  Please note, this is not an exhaustive list.

Access and referrals

Varies by provider area

AreaAcross Somerset
Eligibility

Will vary by provider

Website

Food banks in Somerset

Location
Remote access availableNo

Men aged 18 – 30 who have been in prison or are at risk of prison

Attitude

ProviderKey4Life
Support

Behavioural and wellbeing Programme open to men aged 18-30 who have been to prison or are at risk of Prison.

The programme includes one-to-one support, group work and mentorship.

Access and referrals

This is an outreach service.

AreaAcross Somerset
Eligibility

Probation CRS, which is also open to referrals.

Provider typeCharity
Website

Key 4 Life website

Remote access availableNo
LocationEaston Business Centre, Felix Road, Easton, Bristol BS5 0HE, UK

Needing to talk to someone

Mental health

ProviderMindline Somerset
Support

Open Mental Health partner Mind in Somerset provide mental health support 24 hours a day, 7 days a week. So you can get the help you need when you need it.

Mindline is a confidential listening service which provides a safe place to talk if you, or someone you know, is struggling with mental health difficulties.

As well as listening Mindline Somerset can provide information about:

  • Local services
  • How to get help
  • Basic information on mental health issues
Access and referrals

Call any time of the day locally on 01823 276892

or freephone 0800 138 1692

Email support@openmentalhealth.org.uk
Visit Mindline Somerset

AreaAcross Somerset
Eligibility

For people who:

  • Need someone to talk to
  • Want to get things off their chest
  • Anyone feeling isolated or alone
  • Anyone feeling worthless or struggling with their self esteem
  • People who want a friendly ear to talk about their day
Provider typeCharity
Phone number0800 138 1692
Website

<a href=”https://openmentalhealth.org.uk/mindline-somerset/” target=”_blank” rel=”noopener”>Mindline Somerset website</a>

Remote access availableYes
LocationSussex Lodge, 44 Station Rd, Taunton TA1 1NS, UK

Parenting a child under 7

Parenting

ProviderHome Start
Support

Home Start will visit the parent in their own home, usually once a week.

The parent decides what they will do together.

  • Social isolation
  • Coping with a child with health issues
  • Bereavement support
  • Emotional demands of being a parent
  • Coping with disabilities
  • Relationship problems
  • Practical help with budgeting, healthy cooking, routines in the home
  • Support with children starting school
Access and referrals

This is an outreach service.

AreaWest Somerset
Eligibility

Must have at least one child under 7 years old.

Must live within West Somerset: “Minehead, Dunster, Porlock, Dulverton and Watchet right through to Stogursey and everywhere in between.”

Provider typeCharity
Website

Homestart West Somerset website

LocationAlcombe Children's Centre, Stephenson Road, Minehead, Somerset TA24 5EB, UK
Remote access availableNo

Partner or Parent is in Prison

Children and Families

ProviderPACT: Prison Advice and Care Trust
Support

PACT (Prison Advice and Care Trust) runs the national Prisoners’ Families Helpline, a free and confidential service which offers practical and emotional support, information and advice to anyone who is affected by imprisonment, in a straightforward, non-judgemental way.

Access and referrals

Telephone helpline

Monday to Friday: 9am – 8pm

Saturday and Sunday: 10am – 3pm.

AreaNationwide
Eligibility

Anyone who is affected by imprisonment.

Provider typeCharity
Phone number0808 808 2003
Email addressinfo@prisonersfamilies.org
Website

 

 

 

Remote access availableYes
Location29 Peckham Road, London, UK

Poor financial management skills

Financial support

ProviderSomerset Financial Well-being Project
Support

Somerset Financial Well-being Project is an initiative funded by Somerset Council. We are offering free financial well-being information, free community events and free training to anyone who lives or works in Somerset.

This information aims to help anyone who is facing anxiety and stress caused by money worries or who is concerned about their financial future by signposting them to Free, expert help and support.

Access and referrals

Visit the following website for information on access and referrals.

Somerset Financial Well-being Project

AreaAcross Somerset
Eligibility

Anyone who lives or works in Somerset.

Provider typeCommissioned Service
Website

Somerset Financial Well-being Project website

Location
Remote access availableYes

Problem debt

Advice and support

ProviderStepChange Debt Charity
Support

Free, flexible debt advice that is based on a comprehensive assessment of an inidiviual’s situation. Providing practical help and support for however long it’s needed.

Access and referrals

Online portal

AreaNationwide
Eligibility

For those with problem debt.

Provider typeCharity
Website

Step Change website

Remote access availableYes
LocationStepChange Debt Charity, 123 Albion Street, Leeds LS2 8ER, UK

Problem debt

Advice and support

ProviderChristians Against Poverty (CAP)
Support

In home, face-to-face debt advice, with ongoing support available by telephone, and money management courses.

Access and referrals

Access location dependant on referral.

AreaAcross Somerset
Eligibility

For those with problem debt.

Provider typeFaith-based charity
Website

Christians Against Poverty UK

LocationChristians Against Poverty UK, Jubilee House, 1 Filey Street, Bradford BD1 5LQ, UK
Remote access availableYes

Require a short term loan or struggling to budget

Financial support

ProviderWest Country Savings and Loans
Support

Alternative to pay-day loans, other high interest lenders: Affordable loans to members from £100 – £15,000 with competitive rates (which are dependent on circumstances) and ethical lending.

Top-up loans for existing members if 50% of the original loan has already been paid.

Managed Accounts are available for those who struggle to budget.

AreaAcross Somerset
Eligibility

Requires:

  • ID
  • Some form of income
  • Permanent address
  • Smart phone
  • Internet access
Provider typeCredit union
Website

West Country website

Remote access availableYes
LocationKestrel court, Harbour Road, Portishead, Bristol, North Somerset BS20 7AN, UK

Sexual health and family planning concerns

Sexual Health

ProviderSWISH - Somerset-Wide Integrated Sexual Health Service
Support

Contraceptive and Sexual Health Service, offering free support and advice on STIs and HIV, Contraception, Sexual Abuse and Exploitation, and LGBTQ+ concerns.

The Outreach Team hold weekly drop-in sessions across Somerset at locations managed by Probation, SDAS, YMCA, ARC and Nelson Trust venues. They also work alongside the Homeless and Rough Sleeper Nursing Service.

Outreach Services: Full STI Screening, Vaccinations to certain groups. Treatment of certain sexually transmitted infections, Contraceptive advice, Start on any method except coil

Clinic Services: Full screening, Treatments, Vaccinations, All method of contraception, Psychosexual counselling.

Access and referrals

Access location dependant on referral.

AreaAcross Somerset
Eligibility

Available for all.

Provider typeCommissioned Service
Email addressswishtoteam@somersetft.nhs.uk
Website

Swish Services website

Remote access availableNo
LocationMillstream House, Castle Street, Taunton TA1 4AS, UK

Short-term low amount loans for School Uniform

Children and Families

ProviderWest Country Savings and Loans
Support

Affordable loans to members from £100 – £15,000 with competitive rates (which are dependent on circumstances) and ethical lending.

Alternative to pay-day loans, other high interest lenders.

Top-up loans for existing members if 50% of the original loan has already been paid.

AreaAcross Somerset
Eligibility

Requires:

  • ID
  • Some form of income
  • Permanent address
  • Smart phone
  • Internet access
Provider typeCredit union
Website

West Country website

Remote access availableYes
LocationKestrel court, Harbour Road, Portishead, Bristol, North Somerset BS20 7AN, UK

Support for children and families where one of the parents are in prison.

Family prison support

ProviderChildren Heard and Seen
Support

Children Heard And Seen is a charity that supports children and families impacted by parental imprisonment.

They provide targeted support for children and young people. This can be delivered in person to families in Oxfordshire and online via Zoom to families in other parts of England.

Access and referrals

Will only accept referrals from families themselves.

Access location dependant on referral.

AreaAcross Somerset
Eligibility

Children and families impacted by parental imprisonment.

Provider typeCharity
Phone number07557 339258
Email addressinfo@childrenheardandseen.co.uk
Website

Children Heard and Seen website

Remote access availableYes
LocationHill End Outdoor Education Centre, Eynsham Road, Cumnor, Oxford, UK

Support for homelessness and difficulty finding accommodation

Homelessness

ProviderRoyal British Legion
Support

Practical care, advice, support and financial assistance to those who have served in the armed forces, and their families.

The service can be accessed by an outreach support service to anyone who has served for over 7 days in the armed forces or who has a family member who has.

Access and referrals

Visit the following website for information on access and referrals.

Who are we – Royal British Legion

AreaNationwide
Eligibility

Those who have previously served, who have received one day of pay and were aged 16 or over at the time of service

Provider typeCharity
Phone number0808 802 8080
Website

Royal British Legion website

LocationRoyal British Legion Borough, 199 Borough High St, London SE1 1AA, UK
Remote access availableYes

Support for those who are homeless or socially isolated

Homelessness

ProviderConnect Elim
Support

Multi-purpose facility for the whole community.

Offers a postal address and showers. Drop-in services for a meal on a Wednesday and Soup and music on a Friday, amongst other services.

The Outreach Team can help anyone who lives in Mendip and is experiencing one or more of the following:

  • Homelessness, Unemployment
  • Struggling with life-controlling issues (e.g. addiction or self-harm)
  • Mental health
  • Relationship problems
  • Social isolation
  • Learning difficulties
  • Destructive behaviour

 

Access and referrals

Visit the following website for information on access and referrals.

Connect Centre

AreaMendip
Eligibility

For those in the Mendip area.

Provider typeFaith-based charity
Phone number01749 677097
Email addressinfo@connect-centre.org.uk
Website

Connect Centre website

LocationElim Connect Centre, Portway, Wells, UK
Remote access availableNo

Support for those who are homeless, rough sleeping or in temporary accommodation

Food Clothing and Support Services

ProviderOpen Door
Support

Doors open at 9:30 for rough sleepers who can have hot showers, breakfast and clothes washed and dried.

Clients are also able to access a donated clothing store. In the mornings there is an Outreach Team who offer practical advice and support about housing, addictions and health. Following on from this is our tailored support packages which offer practical advice and guidance in the short and longer term.

In addition to this daily support there are volunteers who provide a reading group, a make and mend group and people who are there to read the paper and have a chat with.

Access and referrals

Visit the following website for information on access and referrals.

Taunton Open Door

AreaTaunton
Eligibility

For those based in Taunton who are living in temporary accommodation, or are homeless or rough sleeping.

Provider typeCharity
Website

Taunton Open Door website

Location1A Mount Street, Taunton TA1 3QB, UK
Remote access availableNo