Somerset Council’s West Somerset House in Williton will soon be home to the library, Williton Registration Office a Customer Access Point and Health Visitors following a recent refurbishment.
West Somerset House, which has been closed since December, will reopen with the new services on Wednesday 25 June.
Cllr Federica Smith-Roberts Executive Member for Communities, Housing and Culture said:
By bringing the library, Customer Access Point and other services together under one roof, we’re creating a hub where people can access vital services, get support, and connect with their community in a refreshed, modern environment.
We want everyone to feel confident using digital services, and our Customer Access Points are designed to make that process straightforward and accessible.
Ahead of the move to West Somerset House, Williton Library will be closing on Monday 16 June, with the Health Visitors moving from the Children’s Centre at the end of the week.
There will be no access to either Williton Library or the Customer Access Point until the reopening on 25 June. Customers needing assistance during this time should contact Customer Services on 0300 123 2224 or via the Council’s Contact us page.
On reopening, there will no longer be a formal Customer Reception at West Somerset House, however a new Customer Access Point in Williton Library will be available. Staff in Somerset’s libraries are trained to provide digital support to help customers self-serve when needed.
If a customer has a complex question or issue, they can use the Video Assistance Link (VAL) to connect to a Customer Service Specialist who will be able to assist. The VAL will be available between 9am to 4pm Monday, Wednesday, Thursday and Friday. Customers will also be able to take documents that can be digitally uploaded and sent to the appropriate Somerset Council team.
West Somerset House is located on the opposite side of the road from the current Williton Library and Children’s Centre on Killick Way.
