Equipment to help you

Telecare

There are many other products available to support people to live as independently as possible at home. These products are often known as ‘Telecare’.

Telecare can remind and inform people, and their carers, about things that need to be done, such as taking medicines on time. It can alert a family member or carer that a person has got out of bed at night and needs assistance. Or, it may alert a monitoring centre that something has happened and appropriate action should be taken.

Buying or borrowing equipment

AskSARA is a website that you can use to see what equipment is available. Visit the AskSARA website.

You can buy some equipment that might help you from local shops that specialise in disability equipment. There are also some local voluntary organisations and private providers that sell equipment. The Somerset Community Connect website gives lots of information about equipment available locally.

Short-term loan
Equipment for short-term loan is available through the British Red Cross, and is ideal if you need some equipment temporarily, for example, to try something out before you buy it. You can find out more by phoning 01823 273746, or visit their website.

Wheelchairs
Please see the ‘Accessing the Somerset Wheelchair Service‘ information sheet.

Independence and Advice Centres

Advice and guidance on equipment is available to support people with their daily living needs. There is an opportunity to try out equipment and buy items on the day, or have advice about other places that offer these products. If you are eligible to be provided with equipment from our community equipment service, an order is made so that you can collect it straight away, or it might be delivered if necessary. If it is agreed that you need a follow up Occupational Therapy home visit, this can be arranged.

We have two Independence and Advice Centres (IAC)

• Millbrook Equipment and Assessment Building, Chelston Business Estate, Wellington
• Aster Living, Meadow Rise, Shepton Mallet

To book an appointment for an IAC, please phone us. We will give you full directions with your appointment confirmation.

Occupational therapists
An occupational therapist’s assessment can give advice and information to help you stay as independent as possible. This could include advice about equipment and alterations to your home to help you and your carer manage more easily.

We may be able to help you if you:

• normally live in Somerset
• have difficulty managing everyday tasks because of a physical disability or illness, or
• you are a carer.

We will talk with you to understand what could help you. We may be able to give you advice and information on the phone. Sometimes, someone from adult social care may need to come and see you to make sure we give you the best advice. This is called an assessment.

If your assessment shows that you need equipment, for example, a hoist and sling or minor works such as stair rails, we will provide them free of charge.

You may need major alterations to your home, such as putting in a stair-lift or wet-floor shower. If this is the case. we will ask the District Council to consider you for a Disabled Facilities Grant (DFG). They will ask you for information about your finances and you may have to pay towards the cost of the work. Adaptations that can be considered for a Disabled Facilities Grant include

• Access – widening doorways for wheelchairs
• Bathroom adaptations
• Fixed overhead hoists
• Lifts – stairlifts or through-floor lifts
• General alterations, including permanent ramps

Repairs and returning equipment

If the equipment you have on loan needs to be repaired, please contact our equipment provider, Millbrook on 0333 003 2407. You should also contact them if you have equipment you no longer need, to arrange for it to be returned.

Community Alarm Service providers

If you would like to talk with someone, phone your local Community Alarm Service provider for more information about Telecare sensors and the relevant charges. Some of them may be free-of-charge.

Contact information

Deane Helpline 
Somerset West and Taunton Council
Control Centre
Kilkenny Court
Station Approach
Taunton.
TA2 7QL
Phone 01823 257185

Magna West Somerset
St Peter’s House
Bridge Street
Williton
Taunton
TA4 4NR
Phone 0800 138 6107

Mendip Helpline
Aster Living 0333 4008299

Sedgemoor Lifeline 
Sedgemoor District Council
Bridgwater House
Kings Square
Bridgwater
Somerset
TA6 3AR
Phone 01278 435776

South Somerset Careline
Houndstone Close
Abbey Manor Park
Yeovil
Somerset
BA21 3RL
Phone 01935 479815

Downloads

Accessing the Somerset Wheelchair Service

Somerset Community Connect leaflet