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What a service standard is

A service standard is a reasonable and measurable expectation of service provision from the customer, and an honest commitment by Somerset Council to attain or surpass expectations in delivering our services. Service standards have been prepared across the whole organisation so that customers are aware of what levels of service they can expect from us.

There may be some variations in different geographical parts of Somerset for a period of time until services are fully aligned from former District areas.

Customer Service Standards

Our Customer Service Standards have been developed to support the commitments we have made to you in our Customer Promise, and apply to all council services.

Operational Service Standards

By using the links in the table below, you will find information about that service including response timescales and what you can expect from that service.

See the Service Standards List table at full width

Last reviewed: August 29, 2023 by Ian

Next review due: February 29, 2024

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