Local Offer Content Audit

How we audit our Local Offer website content quality

Content audit

Every year, the Somerset Parent Carer Forum checks the information on the Local Offer website. They make sure:

  • the right information is there
  • the writing is clear and helpful
  • we know what needs to be better.

Each page is put into one of these groups:

  • Quality approved – the page has the right information and is easy for parents to understand.
  • Exception requested – some links, publications or contact details are wrong or out of date.
  • Operational change requested: the writing needs to be clearer, or some documents or links are missing.
  • Strategic change requested: big changes are needed, like new policies or a full rewrite.

In May 2021, the page quality approved had risen 21% since the last audit in October 2020. The pages requiring an exception request had reduced 4%, pages requiring operational changes had reduced 11%, and pages requiring strategic changes had reduced 6%.

Content Audit Result Graph

Planned improvements

We are focusing on:

We’ve also done user research. It showed us that parent carers need help finding the right information more easily. So, we are working on:

  • better search and filters
  • clearer signs and links
  • ways to display pictures and guides
  • easier-to-read pages.

How you can help

At the bottom of each page, there is a link that says:
“Feedback – was this information helpful?”

Click it to tell us if:

  • Something is wrong or broken
  • The page is hard to understand
  • The information is out of date

You don’t have to give your name. Just let us know how we can make it better.

Last updated: July 15, 2025

Next review due: January 15, 2026

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