Content audit
Every year, the Somerset Parent Carer Forum checks the information on the Local Offer website. They make sure:
- the right information is there
- the writing is clear and helpful
- we know what needs to be better.
Each page is put into one of these groups:
- Quality approved – the page has the right information and is easy for parents to understand.
- Exception requested – some links, publications or contact details are wrong or out of date.
- Operational change requested: the writing needs to be clearer, or some documents or links are missing.
- Strategic change requested: big changes are needed, like new policies or a full rewrite.
In May 2021, the page quality approved had risen 21% since the last audit in October 2020. The pages requiring an exception request had reduced 4%, pages requiring operational changes had reduced 11%, and pages requiring strategic changes had reduced 6%.
Planned improvements
We are focusing on:
- Education Health and Care Assessments and Plans – we are rewriting this section
- Feedback loop – want to show you what we’ve changed based on your feedback
- Complaints and disagreements pages – we wanted to make it clearer who to talk to if you have a problem.
We’ve also done user research. It showed us that parent carers need help finding the right information more easily. So, we are working on:
- better search and filters
- clearer signs and links
- ways to display pictures and guides
- easier-to-read pages.
How you can help
At the bottom of each page, there is a link that says:
“Feedback – was this information helpful?”
Click it to tell us if:
- Something is wrong or broken
- The page is hard to understand
- The information is out of date
You don’t have to give your name. Just let us know how we can make it better.