Report a problem on the road

We repair potholes and other road defects, and maintain our roads, for the safe access of all road users

If you are reporting this defect outside normal working hours – Monday to Friday 8.30am to 5.30pm – and you believe it is an urgent problem and a risk to public safety, please phone the police on 101.

Choose a problem

Pothole or road damage

Blocked drain or gully

Damaged pavement or cycle path

Pothole or road damage

When you report a pothole it is inspected within 3 working days and a repair will be planned in as set out in our Highway Safety Inspection Manual.

Please give us as much information as possible that will help our inspector find the pothole or road defect. The more information you give us, the easier it will be for us to find. Please tell us:

Your name and phone number, in case we need to contact you
Where the pothole or road defect is, including post code, road name and parish
Is the pothole or defect outside a specific property, for example outside Number 4, or near lamp column number 27

If you are reporting this defect outside normal working hours and you believe it is an urgent problem and a risk to public safety, please phone the police on 101.

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Blocked drain or gully

We operate a planned maintenance programme for cleaning highway surface water drains on all the roads we maintain. Where defects or flooding are identified, outside the planned programme, these will be dealt with as necessary.

When you contact us to report a blocked drain, please provide the following information:

Your name and phone number, in case we need to contact you
Where the drain is, including the road name and area
If it is outside a specific property

Damaged pavement or cycle path

When you report a defect about a footway or cycle path, we will inspect it within 3 working days. The repair response time will depend on the type of defect you have reported and where it is. Repair will be in accordance with our Highway Safety Inspection Manual.

When you contact us please give us the following information:

Your name and phone number, in case we need to contact you
Where the problem is, including the road name and town or village
Why you are reporting it

If you are reporting this defect outside normal working hours and you believe it is an urgent problem and a risk to public safety, please phone the police on 101.

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Damaged road sign or bollard

Overgrown hedge or verge

Problem with a pedestrian crossing

Damaged road sign or bollard

You can report road signs or non-illuminated bollards which need cleaning, repair or replacement here. To report a problem with an illuminated road sign or bollard please phone our Streetlight Fault Line, on 0345 601 0939.

When you contact us please give us the following information:

Your name and phone number, in case we need to contact you
Where the sign or bollard is, including the road name
If possible, the number on the sign or bollard
Whether the problem is outside a specific property

We will prioritise what we do depending on how severe the defect is and where it is.

If you are reporting this defect outside normal working hours and you believe it is an urgent problem and a risk to public safety, please phone the police on 101.

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Overgrown hedge or verge

During the growing season we carry out a number of environmental maintenance operations to help keep all road users safe.

When you contact us, please give us the following information:

Your name and phone number, in case we need to contact you
The name of the road or junction
Whether the location is usually cut by us, if you know

Problem with a pedestrian crossing

We provide pedestrian crossings throughout Somerset to help people cross busy roads safely and easily. You can report a problem with a pedestrian crossing here.

When you contact us, please give us the following information:

Your name and phone number, in case we need to contact you
Where the pedestrian crossing is, including the road name and area
Details about the problem

Traffic light fault

Bridge or retaining wall damage

Damaged drains or covers

Traffic light fault

When you report faulty traffic lights, we will investigate your report as soon as possible and take appropriate action to make it safe. Our contractor will attend the site within 24 hours.

When you contact us please give us the following information:

Your name and phone number, in case we need to contact you
The date and time you noticed the problem
The location, including the road name or junction
Whether the traffic lights are permanent or temporary
Note the exact details of the fault, for example: ‘the green man isn’t working outside the school’

Bridge or retaining wall damage

When you report an incident, we will assess the severity and assign an inspector. If we are not responsible for the structure, we will pass the report to the appropriate owner. We will make the site safe and respond in accordance with the inspector’s recommendations.

When you contact us please provide:

Your name and phone number, in case we need to contact you
Structure type – such as subway, retaining wall, railway bridge
Incident type or cause – such as vehicular, vandalism, water flow
Severity or nature such as road blocked, debris, cracks

Bold alert – If you are reporting this defect outside normal working hours and you believe it is an urgent problem and a risk to public safety, please phone the police on 101.

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Damaged drains or covers

Where possible, we will inspect the site by the end of the next working day. If the manhole is owned by a utility company, we will request that they fix the problem within 7 days. Or, you can contact them directly to report a defect.

When you contact us please give us the following information:

Your name and phone number, in case we need to contact you
Where the gully grating, drain or manhole cover is, including the road name and parish
If it is outside a specific property
Who the cover belongs to, for example British Telecom, British Gas, a water authority or electricity company

If you are reporting this defect outside normal working hours and you believe it is an urgent problem and a risk to public safety, please phone the police on 101.

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Report flooding

Hazard on the road

Mud on the road

Report flooding

You can report flooding here. For the latest information about floods and other adverse weather conditions affecting roads in Somerset, please visit the Travel Somerset website.

When you contact us, please give us the following information:

Your name and phone number
Where the flooding is
Whether it is outside a specific property or address

Hazard on the road

We work with the police and other agencies like specialist waste contractors and the Environment Agency to remove hazards on the road. Examples of hazards can include a tree branch, hazardous waste, traffic cones, a blown tyre or dumped rubbish.

When you contact us, please give us the following information:

the road name
whether it is outside a specific property
whether it is in the road or on the footway
whether it is hazardous waste, and if so, what it is
whether it is near a watercourse (for example, a river or stream) or a drain

Mud on the road

You can report mud here. For the latest information about floods and other adverse weather conditions affecting roads in Somerset, please visit the Travel Somerset website.

When you contact us, please give us the following information:

Your name and phone number
Where the mud is
Whether it is outside a specific property or address
Do you know who put it there, for example, the landowner or a company name?

Problem with road markings

Obstruction on a pavement

Obstruction on a road or verge

Problem with road markings

We put markings on the road, such as ‘give way’ markings, school ‘keep clears’ and bus stop markings, to make them safe for everyone. Contact us to report road markings that are unclear, damaged or missing reflective road studs, or to request new road markings.

When you contact us, please give us the following information:

Your name and phone number, in case we need to contact you
Where the road markings are, including the road name and area
Details about the problem

Obstruction on a pavement

You can report obstructions on the pavement here. When you contact us, please give us the following information:

Your name and phone number
Where the obstruction is
Whether it is outside a specific property or address
Do you know who put it there, for example, the landowner or a company name?

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Obstruction on a road or verge

We respond to information received and inspections undertaken. We will remove any obstructions that are found to be a hazard to highway users as defined by our policy. We also investigate the placing of unauthorised hedges, fences or structures on the highway verge.

When you contact us, please give us the following information:

Your name and phone number, in case we need to contact you
The name of the road or junction
Whether the location is usually cut by us, if you know

If you are reporting this defect outside normal working hours and you believe it is an urgent problem and a risk to public safety, please phone the police on 101.

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Weeds on the road or pavement

Snow or ice on the road

Problem with street and roadworks

Weeds on the road or pavement

Under the Noxious Weeds Act 1959 we are responsible for controlling certain noxious weeds, including ragwort. When you report noxious weeds, we will make sure they are dealt with in the appropriate manner.

When you contact us, please give us the following information:

Your name, address and phone number in case we need to contact you
The location of the weeds. including the road name and parish
The type of weed (if you know)

Snow or ice on the road

We are responsible for highway winter service in Somerset, except for the M5, A303 and A36. We have a precautionary salting network, which covers key routes across the county. For the latest information about bad weather affecting roads in Somerset, please visit the Travel Somerset website. You can find information on our services during bad weather here.

When you contact us please tell us:

what the problem is
exactly where the problem is
your name and address, in case we need to contact you
whether or not the road is usually salted, if you know

Problem with street and roadworks

We will investigate all reports that we receive. The information you give will help us to keep the roads and pavements in good repair and minimise disturbance.

When you report a problem, please tell us:

Your name and contact number in case we need to get in touch with you
The name of the contractor if possible
The details of the problem

Flyposting or graffiti

Problem with on street parking

Problem with a road closure

Flyposting or graffiti

Depending on the nature and location of the signs and graffiti, we will either remove or if we know who it is, ask the person responsible to remove them. Unless the graffiti is deemed to be offensive or obscene it will be removed in line with routine refurbishment or as and when resources will allow.

When you contact us, please provide:

Your name and phone number, in case we need to contact you
What the problem is
Where the problem is

Problem with on street parking

We enforce on-street parking restrictions to improve road safety for all road users, to improve the flow of traffic, and to make sure emergency vehicles and public transport can travel without obstruction or delay.

If you would like to report a vehicle parked in contravention of parking restrictions, please phone our enforcement contractor NSL on 01823 219035 or email somersetparkingenquiries@nsl.co.uk

We are not able to take any action against parked vehicles which are causing an obstruction where no parking restriction applies. These vehicles can only be dealt with by the police, who you should contact using their non-emergency phone number – 101.

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Problem with a road closure

You can report problems with road closures here. When you contact us, please give us the following information:

Your name and phone number
Where the road closure is
Whether it is near a specific property or address

Faulty Streetlight

Anything else

Faulty Streetlight

You can report a faulty streetlight using our form. When you contact us, please give the following information:

Your name and phone number, in case we need to contact you
The number on the street light column
Where the street light is, including the road name and area
Whether the street light is outside a specific property
The form has 2 pages and should take 1 to 2 minutes to complete.

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Anything else

You can ask us a question about anything not on this list here. When you contact us please provide the following information (if available):

Your name and phone number, in case we need to contact you
Whether your problem relates to a specific location

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