Local Offer Feedback 2025

Feeding back on the Local Offer

We love hearing from you. Without insightful feedback we don’t know what you want us to improve. We really want to make this site work for you.

You will find a link at the end of each page where you can tell us if there is a problem with information or if something isn’t working properly.

Information provided is anonymous. Is the page not clear, not up-to-date or correct, or not working? How can we make it better?

You can also email us at localoffer@somerset.gov.uk or message us @LocalOfferSomerset on Facebook.

Over the year we have acted on your feedback. See more information about how we have done this below.

Awareness

Parent carers said the site is really helpful and they wish they had been told about it sooner. In response, we

• are signposting directly to further related information available on the Local Offer for all SEND News articles and many of our Facebook posts
• are attending events such as coffee mornings and family fun days with a stall to help raise awareness
• are attending meetings of professionals and voluntary organisations who advise families such as Connect Somerset hubs, SENDIAS, Contact Centre, Healthwatch

Navigation

Parent carers said there is too much information that is hard to navigate.

We are adjusting the layout of Local Offer menus to streamline customer entry points by age range and subject. This includes changing the menu and page titles so they are easier to understand by non-experts.

We have recently completed:

• Working together on our local offer
• Talking to people and finding support
• Money, benefits and housing

Text

Parent carers have mentioned information can be too wordy.

We have tried to use headings more to allow people to skim read and jump to the right part of the page. We are updating text to reduce the reading age of key pages.

We are exploring use of alternative media like podcasts to improve access to the information.

Contacting services

Parent carers have let us know when the contact details provided do not work for their communication needs.

We are reviewing content to ensure both a phone number and email address are available where possible.

Broken links

Feedback forms are mainly used by people to tell us of broken links.

We have a program that tells us if there are broken links and the webpage no longer exists. This is so we can try to make sure this does not happen. But, this process will not tell us if the webpage linked to still works and no longer has the content we told you it has. Somerset Parent Carer Forum audit pages every year to catch these broken links.

Please continue to use the feedback form at the bottom of every page to let us know if you find any links not working or not showing what you expected to see.