If all options to resolve the complaint locally have been exhausted you can request that the Parliamentary and Health Service Ombudsman (PHSO) undertake an independent review of your complaint.
The PHSO provides a service to the public by undertaking independent investigations into complaints where a local resolution has not been achieved. The PHSO has nursing and medical staff who consult on cases and will provide expert clinical opinion to assist the PHSO in making any recommendations to the hospital. Please see their website for full details: www.ombudsman.org.uk
Phone 0345 015 4033 or email: email@example.com
Postal address: Parliamentary and Health Service Ombudsman (PHSO), Millbank Tower, Millbank, London, SW1P 4QP