Part of
Local Offer Accessibility Strategy

Somerset’s approach in ensuring accessibility for all

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Part of
Local Offer Accessibility Strategy

Somerset’s approach in ensuring accessibility for all

1

Getting to Somerset's SEND Local Offer

Helping people to get here, removing barriers to viewing the Local Offer website.

Digital inclusionHuman support for finding the Local Offer
2

Navigating Somerset's SEND Local Offer

Helping people work their way around the Local Offer, removing barriers to navigating the Local Offer website and the wider SEND system.

Website accessibilityAccessibility and human support for navigating SEND services
3

Understanding Somerset's SEND Local Offer

Understanding Somerset's SEND Local Offer

Web content auditsHuman support for understanding SEND services
4

Using services within Somerset's SEND Local Offer

Increasing confidence in our SEND services, in particular removing barriers to using universal services and empowering families to promote their independence.

Using services within Somerset’s SEND Local Offer
5

Improving accessibility of Somerset's SEND Local Offer

Feeding back to help us improve

Improving accessibility of Somerset’s SEND Local Offer

SEND Local Offer accessibility

To ensure Somerset’s SEND Local Offer is accessible to all, we need to focus on helping people to get there, removing barriers to viewing the Local Offer website.

Somerset Council has a dedicated telephone number 0300 123 2224 for people to call for assistance with questions about their child’s education or care. The Contact Centre staff have been trained to signpost and mentor callers with the use of the Local Offer website.

The staff have been trained to identify vulnerable adults who may qualify for a volunteer to help them use Somerset’s SEND Local Offer website. They can also transfer people through directly to Citizen’s Advice and are looking to do this with other strategic partners.

Last reviewed: May 17, 2023 by William

Next review due: November 17, 2023

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