Somerset County Council
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Write to us:
Somerset County Council
County Hall

SMS Text Enquiries:
Send us a message from your mobile phone to: 07781 482 858
(Normal text message rates apply, except to T-mobile users, who may be charged Europe Zone 1 rates)


Phone lines are open from 8am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. Inbound and outbound calls may be recorded for training or quality purposes. 

General Enquiries Service

0845 345 9166

Council Information, How are we doing?, invoiced payments.

Adult Social Care

0845 345 9133

Social care assessments for older people, people with disabilities and other adults with care needs, promoting independence, self-directed care and support, carer support, mobility, benefits, Blue Badge, housing related support.

Children and Learning

0845 345 9122

Support and social care for children, Children looked after, Education including preschool, playgroups and nurseries, support for children with special educational needs, Youth Service, Youth Offending Team.

Culture and Heritage

0845 345 9144

Architecture and historic heritage, museums, arts, archives and records.

Economy and Community

0845 345 9188

Biodiversity, Quantock and Mendip AONB, sustainable development, economic development, household waste recycling centres, minerals and waste planning, emergency planning, Trading Standards, farm animal health and welfare, scientific services, gypsy and traveller service.

Fostering and Adoption Enquiries

0800 587 9900

Library Service

0845 345 9177

Libraries general information, renewal and requesting of library items, mobile library service.

Registration Services

0845 345 9144

Registration of births and deaths, civil ceremonies, marriage and partnership, citizenship, baby naming, renewal of vows, copy certificates.

Roads and Transport

0845 345 9155

Walking, riding and cycling in Somerset, report a problem on the highway, roadworks, local transport planning, rights of way, bus timetables, school travel, student travel, concessionary bus pass, community/social care transport, existing school travel arrangements.

Somerset Skills & Learning

0845 688 0488

Other Useful Numbers
Mendip District Council - 0300 303 8588 
Sedgemoor District Council - 0845 408 2540 
South Somerset District Council - 01935 462462 
Taunton Deane Borough Council - 01823 356356 
West Somerset District Council - 01643 703704

Wellington Community Office - 01823 667279 
EMA (Education Maintenance allowance) Helpline for Students - 0808 101 6219 
Street Lighting Faults - 0845 601 0939 
Student Finance Direct (Higher Education Students only) - 0845 607 7577 
Citizens Advice Bureau Consumer Helpline - 08454 04 05 06

Please note that Somerset County Council cannot guarantee that it is able to recover emails which have been sent to invalid email addresses. Furthermore, the Council cannot guarantee that notification will be given if emails are undeliverable. Please therefore ensure that when you contact the Council you use a valid email address.

By replying to, or sending an email message to Somerset County Council, you accept that you have no explicit or implicit expectation of privacy. In line with the Surveillance and Monitoring Policy, any email messages (and attachments) transmitted over the Council's network may be subject to scrutiny.

An email may contain personal and / or sensitive material and should be handled according to the principles of the Data Protection Act (1998). If it carries a protective marking of PROTECT or RESTRICTED in the header, it should be handled according to the Government's guidelines. If not protectively marked, it can be regarded as UNCLASSIFIED.

Whilst we take reasonable steps to try to identify any software viruses, any attachments to emails may contain viruses which our anti-virus software has not identified.  You should therefore carry out your own anti-virus checks before opening any documents.  This Council will not accept any liability for damage caused by computer viruses that come from any attachment or other document supplied with an email.

We will hold and use your personal data in line with the Data Protection Act (1988). We will not give this information to any unauthorised person or body. However, we may use this information to help improve services, deal with complaints and comments, and prevent and detect fraud or crime.

You have a legal right to request to ask to see any personal data which we hold about you. This called a Data Subject Access Request; phone Somerset Direct on 0845 345 9166 for more information.

All GCSx traffic may be subject to recording and / or monitoring in accordance with relevant legislation.

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