Privacy notices and cookies

Somerset COVID-19 Helpline and Web Service

Data Controllers
Somerset County Council – ICO Registration Z5957592
Mendip District Council – ICO Registration Z7552163
Sedgemoor District Council – ICO Registration Z5968381
South Somerset District Council – ICO Registration Z7228012
Somerset West and Taunton Council – ICO Registration ZA508925

Data Protection Officer contacts
informationgovernance@somerset.gov.uk
DPO@mendip.gov.uk
FOI@sedgemoor.gov.uk
DPO@southsomerset.gov.uk
DPO@somersetwestandtaunton.gov.uk

Purpose for processing
The personal data that you provide is used for the operation of the joint Somerset single COVID-19 telephone helpline and equivalent web service.  The helpline/web service is a joint service between Somerset County and District Councils and provides signposting, advice and support in matters relating to the COVID-19 (Coronavirus) pandemic.  The Helpline will use information supplied by Central Government and held by all Somerset Councils to identify individuals/households which may require additional support during the crisis and will contact those individuals/households assess and support need.

Categories of personal data
The personal data processed will depend on the nature of the transaction, but will include name and contact details and may include special category data (data which requires an additional level of protection due to the sensitivity of it), such as information about your health conditions.

Legal basis for processing
General personal data:
Article 6(1)(e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Special category data:
Article 9(2)(g) – processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.
Article 9(2)(i) – processing is necessary for reasons of public interest in the area of public health

Data sharing
The COVID-19 helpline and web service is operated in Somerset as a joint venture between the County and District Councils. Information will be shared between partners where it is necessary to do so to fulfil the above stated purpose. Information provided to the helpline or online will be passed to the appropriate council for action or shared with other public service partners (e.g. health providers), voluntary services or commissioned providers (such as social prescribing organisations commissioned to contact individuals who have been asked to ‘shield’) where they are appropriate to meet the need.

Your personal information may also be shared where there is a statutory obligation to do so – for example, to safeguard someone from harm or for the prevention or detection of crime or fraud.

Transfers abroad 
Your data will not be transferred abroad unless you are specifically informed at the point your data is collected.

Data retention
This data will be retained for a period of 3 years.  Data may be used during this period for training, quality control and analytics.

Your rights
You have a number of rights in relation your personal data, including the the right to ask for a copy of your data.  Please refer to the relevant council website for further details:

Somerset County Council

Mendip District Council

Sedgemoor District Council

South Somerset District Council

Somerset West and Taunton Council

It should be noted that not all rights apply in all cases and that these rights are only applicable if the Council has no other legal obligation concerning that data. More information about your rights.

You also have the right to complain to the regulator,

COVID-19 Supermarket Referrals

Data Controllers
Somerset County Council – ICO Registration Z5957592

Data Protection Officer contacts
informationgovernance@somerset.gov.uk

Purpose for processing
Somerset County Council will collect data from individuals in order that they can be referred for a priority home delivery slot with a participating supermarket.  Referrals will be available for people who are not shielding, are able to order online and pay for food but cannot access food due to the current COVID-19 pandemic.  The processing of data is necessary to facilitate provision of a delivery slot by the participating supermarket of the customer’s choice.

Categories of personal data
The following data will be collected where a customer qualifies for a referral and wishes to apply for one:

• First and surname
• Full address and postcode
• Email address
• Phone number
• Unique property identifier if available.

Additionally, customers will share information necessary to determine their eligibility for referral – this may include circumstances relating to health and disability. 

Legal basis for processing
General personal data:
Article 6(1)(e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Special category data:
Article 9(2)(g) – processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.

Data sharing
Data collected from individuals wanting a referral will be shared by the Council with the Department for Environment, Food and Rural Affairs (DEFRA) via a secure portal.  Participating supermarkets will be able to access information from that portal for individuals that have requested a referral according to the specific supermarket choice made by the individual, in order that they can make contact and offer a delivery slot.  Details of the individuals shopping and payment methods will not be processed by Somerset County Council as the shopping will take place in the usual manner through the chosen supermarket’s online store.

Transfers abroad 
Your data will not be transferred abroad.

Data retention
Recorded telephone calls will be retained for a period of 3 years.  Data may be used during this period for training, quality control and analytics.

The current retention period for the data input in to the DEFRA portal is 18 months from the date of first transfer.  However, as this initiative is designed to meet needs arising from an emergency, a definite retention period cannot currently be designed.  All parties undertake not to retain data longer than is necessary for the defined purpose.

Your rights
You have a number of rights in relation your personal data, including the right to ask for a copy of your data. More information
You also have the right to complain to the regulator.

Somerset COVID-19 Test and Trace

Data Controllers
Somerset County Council – ICO Registration Z5957592
Mendip District Council – ICO Registration Z7552163
Sedgemoor District Council – ICO Registration Z5968381
South Somerset District Council – ICO Registration Z7228012
Somerset West and Taunton Council – ICO Registration ZA508925

Data Protection Officer contacts
informationgovernance@somerset.gov.uk
DPO@mendip.gov.uk
FOI@sedgemoor.gov.uk
DPO@southsomerset.gov.uk
DPO@somersetwestandtaunton.gov.uk

Purpose for processing
Somerset’s County and District councils will be working in partnership to assist the national Test and Trace programme.  Somerset Public Health will receive data from Public Health England where efforts to contact individuals who have tested positive for Covid-19 have failed.  Somerset County Council (Public Health) will work with the District Council’s to make contact with those individuals (using Council Tax or other existing contact information held by the Councils) to provide guidance and support and to establish who the individual has had contact with since testing positive in order to manage local outbreak and ensure the well-being of affected individuals.

Categories of personal data
The personal data processed will be:

• The personal data provided by the individual at the point of test (name, contact information and so on)
• The result of the data subject’s Covid-19 test (positive).
• Additional contact information from local sources.
• Details provided by the individual in relation to their contacts since testing positive.

Legal basis for processing
General personal data:
Article 6(1)(e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Special category data:
Article 9(2)(g) – processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.
Article 9(2)(i) – processing is necessary for reasons of public interest in the area of public health

Data sharing
Data will be shared with Public Health England, Somerset County Council and Somerset District Councils.  Access to information will be provided only as necessary to perform the necessary functions of the Test and Trace programme.  Data will be stored on the national CTAS system – for further information please refer to the Public Health England  website

Your personal information may also be shared where there is a statutory obligation to do so – for example, to safeguard someone from harm or for the prevention or detection of crime or fraud.

Transfers abroad 
Your data will not be transferred abroad unless you are specifically informed at the point your data is collected.

Data retention
No data will be retained locally.  All information will be added to the national system – please see the Public Health England website for further information.

Your rights
You have a number of rights in relation your personal data, including the right to ask for a copy of your data.  Please refer to the relevant council website for further details:

Somerset County Council
Mendip District Council
Sedgemoor District Council
South Somerset District Council
Somerset West and Taunton Council

It should be noted that not all rights apply in all cases and that these rights are only applicable if the Council has no other legal obligation concerning that data. More information about your rights.  Please also note that Somerset County Council and local District council will not hold Test and Trace data as this will be managed through the national Public Health England system – further information

You also have the right to complain to the regulator,

Service Privacy Notices

Privacy Notice – Adult and Health Services
Privacy Notice – Blue Badge Service
Privacy Notice – Children and Families (Children’s Social Care)
Privacy Notice – Children’s Services
Privacy Notice – Economic and community infrastructure
Privacy Notice – Family Safeguarding
Privacy Notice – Finance, legal and governance
Privacy Notice – Fostering
Privacy Notice – Insurance
Privacy Notice – National Apprenticeship Scheme
Privacy Notice – Public Health
Privacy Notice – Registration Services
Privacy Notice – Special Educational Needs and Disabilities (SEND)

Privacy Notice - Contact Centre

Data Controller – Somerset County Council – ICO Registration Z5957592

Data Protection Officer Contact – informationgovernance@somerset.gov.uk

Somerset County Council’s Contact Centre provides a ‘front door’ for customers contacting the Council by telephone, email and through web chat. The personal information processed by Contact Centre staff will depend on the nature of the contact and the services requested but may include:

• Identifying information (such as name, address, contact details, date of birth, family information, unique identification number (e.g. NHS Number).
• Details of services received and/or required.
• Special category data as defined in Article 9 of the General Data Protection Regulation.

Purposes for processing

We use your personal information to:

• Understand the nature of your enquiry and provide information and advice about services which you are requesting or that we feel may be of benefit.
• Deliver or enable the delivery of our services.
• Make referrals to our services.
• Signpost to other organisations where appropriate.

Legal basis for processing

We rely on the following provisions of the General Data Protection Regulation (GDPR) as the lawful bases for processing your personal data:

• Article 6 1(e) – Public task
  Somerset County Council carries out a number of tasks across all services in the public interest or in the exercise of official authority vested in us and, in some cases, it is necessary to process your personal data in order to undertake such tasks. The Contact Centre works across the whole council, providing a ‘front door’ for all services. All data processed by the Contact Centre in relation to our wider services will be processed in accordance with the relevant privacy notices.

We rely on the following provision of the General Data Protection Regulation (GDPR) as the lawful basis for processing your special category data:

• Article 9 2(g) – substantial public interest
  In order to deliver some services it may be necessary to process data which is classed as special category. This is information about you which, due to the nature of it, is afforded additional protections under data protection law.

The legislation to which our public tasks relate are detailed on service privacy notices where appropriate.

Data Sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. However, we will only share information with organisations who will also comply with appropriate data protection laws. You will be informed in the service specific privacy notice of who your data may be shared with (if at all) and appropriate contracts or agreements will be in place to ensure the data sharing is appropriately managed.

Data Security

We have appropriate security measures in place to prevent personal information from being accidentally lost or misused. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are required to do so.

Your data will not be transferred abroad unless you are specifically informed at the point your data is collected.

Data Retention

The Contact Centre records telephone conversations and web chat transcripts for quality monitoring and training purposes. Calls recordings will be retained for 3 years and web chat transcripts will be retained for a period of 6 months.

Service specific data collected by the Contact Centre will be transferred to the appropriate service/systems and will be retained in accordance with the stated requirements of that service.

Your Rights

Under the General Data Protection Regulation (GDPR) you have a number of rights in relation to the data we hold about you. These include the right to ask for a copy of your data, the right to rectify or erase your personal data, and the right to object to processing. However, these rights are only applicable if the Council has no other legal obligation concerning that data. Further information about your rights and how to exercise them can be found on our website.

You also have the right to complain to the regulator (The Information Commissioner) and details can be found at https://ico.org.uk/make-a-complaint/

In some case if you do not supply your information to us, we will not be able to provide you with the services we are obliged to provide by law or any supplementary service you have asked for.

Privacy Notice - Corporate Affairs

Data Controller – Somerset County Council – ICO Registration Z5957592

Data Protection Officer contact – informationgovernance@somerset.gov.uk

Purpose for processing

• Customer and community insight – business intelligence
• Customer contact
• Customer experience and information governance
• Internal and external communications
• Performance

Legal basis for processing

Public task – Corporate Affairs is required to act in the public interest to perform public duties to ensure the delivery of the services detailed above. In some cases, Corporate Affairs may ask for your explicit consent to process your personal data, see below for more details.

Legitimate interests – Corporate Affairs uses your personal data to support its legitimate interests to audit financial transactions, to ensure the quality of services, to correspond with customers, to answer enquiries, and to deal with complaints.

Data sharing – the personal data provided to Corporate Affairs will be shared with a range of partners when providing services including National Government Departments, the NHS, the Police and other Local Authorities. When Corporate Affairs is required to share your personal data, you will be informed at the point your data is collected.

Safeguarding – In cases where you or another member of the public may be at risk your personal information will be shared

Other statutory obligations – In cases where the Council is legally obliged to disclose your personal information in cases such as prevention or detection of crime or fraud your personal information will be shared.

Transfers abroad – your data will not be transferred abroad unless you are specifically informed at the point your data is collected.

Data retention – this data will be retained for a period determined by UK law and regulations, or in some cases to meet specific requirements of the service being provided. You will be informed of this at the point your data is collected.

Your rights – You have the right to ask Somerset County Council for a copy of your data, the right to rectify or erase your personal data, and the right to object to processing.

However, these rights are only applicable if the Council has no other legal obligation concerning that data.  For more information about your rights and details of how to exercise them see https://www.somerset.gov.uk/our-information/your-rights-on-the-information-we-hold-about-you/

You also have the right to complain to the regulator, ico.org.uk/

Consequences: In some case if you do not supply your information to us, we will not be able to provide you with the services we are obliged to provide by law or any supplementary service you have asked for.

Explicit consent 

If the legal basis for processing is explicit consent we will need to ensure you are provided with a:

a) Clear explanation of exactly what is being consented to
b) Clear “opt-in”
c) Clear option to withdraw your consent later by use of an “opt-out”

Privacy of Electronic Communications Regulations (PECR)

To meet the requirements of the Privacy of Electronic Communications Regulations (PECR) we will ensure that we give you clear options on the information you receive, and how you can receive it.

If we are using your contact details to distribute further information, we will provide you with OPT-IN options so you can choose the method of communication, such as post, email, or phone, and to choose what you will receive, such as newsletters, invitations to events, and service updates. We will also offer you a clear option to unsubscribe to any communications sent with your consent.

Privacy Notice - Recruitment Data Privacy Statement

Data Controller – Somerset County Council

Data Protection Officer contact – informationgovernance@somerset.gov.uk

Purpose for processing – to run recruitment processes

Legal bases for processing – right to work, safer recruitment.

By law – Immigration, Asylum and Nationality Act 2006, Safeguarding Vulnerable Groups Act 2006 as amended by the Protection of Freedoms Act 2012.

Data sharing – the personal data provided will be shared internally to Somerset County Council and with partner organisations who are involved in our recruitment process. This information may be disclosed to Government Departments where there is a legal obligation to do so. If you are applying for an Apprenticeship the personal data provided will be shared with the Learning Provider attached to the employment.

Transfers abroad – Personal data in our e-recruitment system is kept within the EEA by Lumesse.

Data retention – If you become an employee the data will be kept for the duration of the employment plus 6 years. If you do not become an employee the data will be kept for 12 months, right to work information of unsuccessful candidates is destroyed after interview.

Your rights – You have the right to ask Somerset County Council to a copy of your data, the right to rectify or erase your personal data and the right to object to processing. However, these rights are only applicable if the Council has no other legal obligation concerning that data. You also have the right to complain to the regulator ico.org.uk/

Consequences – If you do not supply the information requested on this application form we will not be able to process your application.

For more information see http://extranet.somerset.gov.uk/hr/employment-information/data-protection/

Privacy Notice - Volunteering

Data Controller: Somerset County Council – ICO Registration Z5957592

Data Protection Officer Contact: informationgovernance@somerset.gov.uk

Purpose for processing:

• Administration of volunteer agreements and arrangements;
• Administer and manage your volunteer placement
• Safeguarding of Somerset County Council clients and customers;
• Support the delivery of services
• Payment of expenses.

Legal basis for processing

By law

• Safeguarding Vulnerable Groups Act 2006 as amended by the Protection of Freedoms Act 2012.
• Safeguarding of vulnerable adults and children (The Care Act 2014, The Children and Families Act 2014, and The Children’s Act 2004)
• Proof that volunteer is legally able to fulfil the volunteer role (e.g. Volunteer drivers must have current drivers’ licence, with no more than 6 points)
• Volunteer Safety and Security (protected as non-employees, under the Health and Safety at Work Act 1974, whilst undertaking duties under their control, SCC Public Liability Insurance)
• We may be required to give information to legal authorities if requested or if they have the proper authorisation such as a search warrant or court order.

Under 16

If you are under 16 and become a volunteer we must have the consent of your parents or guardian to become a volunteer.

Legitimate interest:

Where your information is not processed in accordance with the law we will use your personal data in order to deliver a service to you, including your profile, provide you with recommendations of volunteering opportunities, and recruitment process and training, depending on the volunteer role you apply for. We will use your email address (where provided) to contact you about changes to our service and important information about your role.

When you enquire about our volunteer services we will process your enquiry, and provide you with the information that you have asked for.

When you apply to become a volunteer for Somerset County Council, you willingly enter a voluntary agreement, formed between you and Somerset County Council. In order to carry out our obligations under that agreement we must process the information you give us, as set out in the purpose for processing.

Explicit consent

Where you have given us your explicit consent, we will use your information in the way that you have asked us to such as provision of a newsletter or sharing your information with partner organisations to provide you with information about further volunteering opportunities.

Data sharing

Your personal data will be shared with relevant Somerset County Council Services and partner organisations who you may be supporting.

Transfers abroad

This data will not be transferred abroad

Data retention

This data will be retained for a period determined by UK law and regulations, or in some cases to meet specific requirements of the service being provided.

This data will be retained on file for the duration of the volunteer’s involvement with the Council as a volunteer, and for a further 6 years in order to support any follow up enquiries, unless your role is supporting children and it will then be held to meet any  requirements resulting from the IICSA Enquiry. Information held about unsuccessful applicants is destroyed after 12 months.

Your rights

You have the right to ask Somerset County Council for a copy of your data, the right to rectify or erase your personal data, and the right to object to processing. However, these rights are only applicable if the Council has no other legal obligation concerning that data.

You also have the right to complain to the regulator, ico.org.uk/

Consequences

If you do not supply this information to us, we will not be able to place you into a volunteer role.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

If you wish to remove your consent at any time, please clear your local storage.

Google Analytics
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Forms
Our online forms use cookies to store and send information. They only use the information you choose to provide to us, which we will process in accordance with our data policies.

Most web browsers allow some control of most cookies through the browser settings.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

You can learn more about how we manage your data and your rights on our Privacy Notice.

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